Meet the Team

Michele Ardon

Michele has a Bachelor of Arts Degree (with honours) in psychology. She has had a varied career including working as a psychologist, training staff and educators, managing NSW division of the Securities Institute of Australia, owning a café and running her own interior design business.


As a trainer, Michele believes in working around each individuals’ needs and pace, taking things step by step.

Nerida Ashcroft

Nerida has 20+ years IT experience in the wealth management sector. Her skills have been developed through working as a Business Analyst and Project Manager on a range of mainframe as well as Microsoft and Apple desktop applications.

Nerida is a firm believer in keeping our brains active, particularly as we age. Learning new skills on our phones, tablets and laptops is great brain stimulus and helps us stay connected with friends, communities and our families and demonstrates to our young people (who all seem to have computer skills in their DNA), that, although we might not be young, we are still switched on.

Helen Brown

Helen’s background is in the Supply Chain Management field, she was expatriated overseas for the last 10 years with an international manufacturing business, where she honed her skills and expertise in people development, training, systems, processes & implementations.

Sue Byrne

Sue has worked for over 40 years in IT related roles, with a focus on software systems. She started out as a programmer and later moved into course development, training delivery and project management. Sue is now semi-retired but she still enjoys helping people get the most out of their technology. Sue has a Graduate Diploma in Training and Development.

Sue has a fantastic knowledge with Apple products and demonstrates this through group training classes.

Pam Carroll

Pam Carroll has spent over 25 years of her marketing and journalism career communicating information about technology and translating its jargon to non-technical audiences. She founded and for seven years edited CNET Australia– a Choice-like consumer technology review website covering phones, computers, cameras, TVs and other in-home technology. In addition to keeping up with the latest gadgets, a key part of her work has been demystifying how to use these products and training people to use their personal tech devices with confidence.


Pam’s expertise covers Apple, Android and Windows products. 

Ian Cuthbertson

Ian Cuthbertson was a psychiatric nurse for 20 years before he became a technology journalist at The Australian. He builds his own Windows computers but is equally adept on Macs. Now a freelance journalist writing tech, travel, arts and entertainment for a wide range of publications, Ian spends his free time writing songs and instrumental music and recording these in his custom built home studio, walking his much loved Staffordshire terrier Luna, cooking and doing crosswords. He is a big fan of streaming TV services such as Netflix and Amazon Prime and has been known to write a book or two when he can get off the couch.   

David Keating

David Keating is a semi-retired Civil Engineering Professional having worked in Local Government

and in Private Sector Enterprises his last fulltime position was Managing property and construction

for a large public listed Company. David enjoys mentoring, working with people and helping them

learn new skills which fits perfectly with the aims of IT4 Retirees.

Joan Gordon

Joan has been teaching secondary students English and various I.T. subjects since 1997. Prior to that she was involved in hospitality and child raising. She retired in December 2018 and considers assisting retirees in improving their I.T. skills to be a natural life progression. For the past 12 years she has also been a Marriage & Funeral Celebrant - an experience that is more of a joy than a job.

Sally Harrold

Sally has worked in Training and Care Management in the Aged Care industry for over 3 years. Prior to this, she managed a Not for Profit program for 20 plus years. Throughout her career, she has honed her IT skills across the Microsoft suite, social media and communication platforms such as Email, Skype and FaceTime to connect with her colleagues and family.

Lionel Kemp​

Building great relationships with clients and helping them to use their devices with confidence is the goal.

Lionel has been involved with accounting systems and IT since 1986 and is passionate about clients and the teams that serve them and look forward to helping them reach their goals and aspirations.

Christine Maier

Christine has worked in the hospitality industry and facilities management as a qualified chef for 40 years.  Most of her roles were in management which involved using many aspects of internet technology as well as training and teaching staff and clients.

Christine loves sharing her knowledge and helping others learn new skills.

Julie McGrath

Julie has spent 24 years working in the Airline Industry in Sales and Customer Service using many varied systems. After leaving Air New Zealand, Julie embarked on a small business of her own representing numerous wholesalers in the Gift industry and travelling throughout Queensland & northern NSW. 


Looking after people and helping with their needs has been a big part of Julie’s working life and coming on board with IT 4 Retirees, seems a natural progression as she looks forward to helping Queenslanders get the most out of their devices.

Harold Peacock

Harold is a recognised leader in the accounting channel after 20 years inside the biggest technology companies in Australia, and today works as a consultant in accounting, advisory and private equity. He loves sharing his knowledge as evidenced by being an award-winning coach.


Away from the office, Harold is an author, historian, and detectorist, and is chairman of the Drug Awareness and Relief Foundation which since 1849 has become one of the oldest charities in Australia.

Jennifer Pedler

Jennifer has a Bachelor of Chemical Engineering and has held both technical and marketing roles in Melbourne, Darwin and Adelaide. She has taught Trouble Shooting and Decision Making, trained people with the use of project management software and coached junior netball over many years.


With a family now spread across different states and countries, Jennifer appreciates the value of communication software and social media to keep connected. She is keen to help people feel comfortable and confident with technology to assist them keeping in touch with family, friends and with what’s new.

Michael Dean-Smith

Michael brings a wealth of experience from his various roles in sales, management, small business owner and even skippering a sailing boat.


He is a people person and loves to help you to achieve your goals.   

Sallyanne Wilkinson

Sallyanne has a background in the first on line programmed, world wide sports betting out of the ACT, as well as a background in office management and commercial catering. 


A real people person at heart, Sallyanne enjoys meeting and encouraging others to learn new skills and learning herself along the way.

Jessica Wirtz

Jessica utilises her competent IT skills to produce presentations, training sessions and manage effective communication to her clients, along with her background in training large and small groups of people across all ages, she recognises the need for simple, relaxed and effective IT skills training for people of all ages and ability.

Jessica is also currently the Secretary for the SA Stage Dancing Society, along with raising 3 young daughters.

Mel Van Zyl

Mel has had years of experience in both Finance and IT.  She enjoys helping users and is open to researching and learning new skills.  She considers assisting Retirees to improve their knowledge of IT, and helping them to make the most out of available technology to keep connected to family and friends, a wonderful way to use her skills and share her knowledge.


Mel has a Datametrics Diploma as well as MCSE(Microsoft Systems Engineer).  She also has the commercial qualification (ACIS) and recently completed a Diploma of Counselling.

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